Provider Payment FAQs

Frequently Asked Questions

You can send your invoices to us via email at [email protected] . Ensure all required details are included to avoid processing delays.

Your invoice should include:

  • Provider name and ABN (if applicable)
  • Invoice number and date
  • Participant’s name and NDIS number
  • Description of services provided
  • Service date(s)
  • Amount charged and applicable GST
  • NDIS line item code

If you’re a registered business, you need an ABN (Australian Business Number) to issue invoices. However, sole traders and individuals may not require one, depending on their circumstances. Contact us if you’re unsure.

We aim to process and pay invoices within 1-3 business days, provided all details are accurate and the funding is available.

If there’s an error, we will notify you promptly to resolve it. Once corrected, the invoice will be processed as quickly as possible.

If payment hasn’t been received within 5 business days, contact us immediately at [email protected], and we’ll investigate the delay.

To protect participant privacy, we only share relevant details, such as service agreements or approvals for specific supports, with providers. Budget details and other sensitive information remain confidential.